Everything you want to know, in one place.

247dermatologist offers professional dermatological care, fully online and available 24/7. No waiting rooms, no months-long waiting lists and no taking time off for an appointment.

The process in three steps:

• –Step 1: Upload your photos and describe your skin condition. Take at least three clear photos and give a short but complete description via the medical questionnaire. The app guides you step by step.
• –Step 2: A BIG-registered dermatologist carefully assesses your photos and questionnaire.
• –Step 3: You receive a diagnosis, treatment advice and, if needed, a prescription.

247dermatologist offers three transparent packages, depending on how fast you want your answer:

• –247 standard (answer within 48 hours): €39
• –247 fast (answer within 24 hours): €59
• –247 urgent (answer within 12 hours): €79

What is included:

• –A full assessment by a BIG-registered dermatologist
• –An extensive diagnosis with medical explanation
• –A tailor-made treatment plan
• –A prescription if needed (no extra cost)
• –All communication via a secure, encrypted connection

No hidden costs, no subscriptions: you pay per consult.

If the dermatologist determines during the consult that medication is medically necessary, a prescription is issued.

How that works in practice:

• –The dermatologist makes a diagnosis based on your photos and medical questionnaire
• –If needed, the dermatologist issues a prescription (included in the consult price)
• –The prescription can be sent directly from the app to an (online) pharmacy, which can deliver the medication to your home. You can also choose to take the prescription to a pharmacy yourself
• –In the Netherlands, most medication is (partly) covered by health insurance, depending on your policy and deductible

Yes. 247dermatologist can also be used during holidays and travel.

Practical:

• –Available 24/7, also from other time zones
• –No physical appointment needed
• –Works worldwide with an internet connection; the app is available in 172 countries in the App Store and Google Play
• –Prescriptions can be used within the EU (dispensing and conditions can differ per country)

Common holiday complaints: sunburn, insect bites, athlete's foot, blisters, skin rashes and allergic reactions.

Yes. Privacy and confidentiality are central at 247dermatologist.

Legal safeguards:

• –GDPR-compliant: compliance with European privacy standards
• –Medical record: covered by medical confidentiality
• –Legal retention period: 20 years in accordance with the WGBO
• –BIG-registered doctors: bound by professional codes and disciplinary law

Technical security:

• –Encrypted communication and storage
• –A personal secure environment per patient
• –Security according to current standards
• –Data storage within the EU

Your photos and data are of course never used for marketing, shared with third parties, sold or made public.

No. You start a consult directly, without a referral and without a waiting list. Upload your photos and a BIG-registered dermatologist gets to work for you.

Read how it works without a referral.

247dermatologist offers professional dermatological care, fully online and available 24/7. No waiting rooms, no months-long waiting lists and no taking time off for an appointment.

The process in three steps:

• –Step 1: Upload your photos and describe your skin condition. Take at least three clear photos and give a short but complete description via the medical questionnaire. The app guides you step by step.
• –Step 2: A BIG-registered dermatologist carefully assesses your photos and questionnaire.
• –Step 3: You receive a diagnosis, treatment advice and, if needed, a prescription.

Step 1: Registration and intake After registering, you upload photos via your smartphone and complete a brief medical questionnaire. You can explain your skin problem in as much detail as you like. If needed, the dermatologist will ask for extra information or additional photos via email or the app.

Step 2: Assessment by the dermatologist The dermatologist carefully reviews your information and photos. You then receive advice and, if medically necessary, a prescription for medication.

Step 3: Receiving your diagnosis As soon as your dermatologist has completed the consult, you receive a notification via a push message in the app and by email.

Follow-up questions after your consult We aim to make every assessment as clear and complete as possible. It can still happen that you have questions after receiving your assessment. With the follow-up module 'Unlimited questions' (€29) you can ask your dermatologist unlimited questions for up to 2 days after receiving the assessment.

247dermatologist is an online dermatology platform that connects you directly with experienced, BIG-registered Dutch dermatologists. We offer professional diagnostics and treatment advice for virtually all skin problems, without months of waiting or visiting a practice in person. Our platform combines medical expertise with modern technology for fast, safe and accessible dermatological care.

247dermatologist is suitable for anyone who:

• –Wants a fast answer to a skin problem
• –Wants to avoid long waiting times at the GP or dermatologist
• –Needs dermatological care outside regular office hours
• –Suddenly develops a skin condition during a holiday or while travelling
• –Prefers online care because of limited time or mobility
• –Wants a second opinion from a specialised dermatologist
• –Cannot or does not want to get a referral from a GP

We treat both adults and children (via parents or caregivers).

247dermatologist offers:

• –Speed: an answer within 12 to 48 hours, depending on the package you choose
• –Convenience: fully online, available 24/7
• –Expertise: BIG-registered dermatologists with years of experience
• –Transparency: a fixed price, no hidden costs
• –Privacy: GDPR-compliant protection of your data

Yes. 247dermatologist treats the full spectrum of dermatological conditions. From common skin problems to more complex conditions: our BIG-registered dermatologists can help you fully digitally in about 95% of cases, based on photos and medical information.

Examples of complaints we often help with:

• –Acne and rosacea
• –Eczema and allergic skin complaints
• –Psoriasis
• –Fungal, bacterial and viral infections
• –Hair and scalp problems
• –Nail problems
• –Pigmentation disorders (such as melasma)
• –Excessive sweating (hyperhidrosis)
• –Assessment of skin spots (screening)

Only when physical examination, additional diagnostics or a specific treatment is necessary will the dermatologist say so and, where appropriate, advise on next steps or a referral.

Yes. Dermatology is a field in which assessment based on images is highly reliable. In most cases the dermatologist can give an accurate, careful and medically sound advice using clear photos combined with your medical questionnaire.

Our BIG-registered dermatologists are trained in this daily and also assess many skin conditions visually in hospitals. If the information provided is not yet sufficient for a confident assessment, the dermatologist will specifically ask for additional photos or extra clarification.

Only when a digital assessment is not medically responsible will the dermatologist say so and advise a physical appointment.

If you have received an assessment and still have questions, you can add a follow-up module.

Follow-up module 'Unlimited questions' (€29), for up to 2 days after the assessment:

• –2 days of unlimited questions to your dermatologist
• –The option to upload new photos (for example to show progress)
• –Direct contact with the same dermatologist for continuity

For a completely new problem, or after a longer period, you can start a new consult. Your earlier medical history remains available to the dermatologist.

Access to (dermatological) care in the Netherlands is under pressure:

• –GP waiting time: on average 2-14 days for an appointment
• –Dermatologist waiting time after referral: on average 5 weeks, sometimes rising to 4 to 5 months

247dermatologist offers:

• –247 urgent: an answer within 12 hours
• –247 fast: an answer within 24 hours
• –247 standard: an answer within 48 hours

Our dermatologists often respond within a few hours, especially during the day and on weekdays.

Yes. 247dermatologist is available 7 days a week, 24 hours a day. You can start a consult, upload photos, complete the questionnaire and communicate with your dermatologist at any time. During the weekend you will also receive an answer from a BIG-registered dermatologist within the guaranteed response time.

247dermatologist offers three transparent packages, depending on how fast you want your answer:

• –247 standard (answer within 48 hours): €39
• –247 fast (answer within 24 hours): €59
• –247 urgent (answer within 12 hours): €79

What is included:

• –A full assessment by a BIG-registered dermatologist
• –An extensive diagnosis with medical explanation
• –A tailor-made treatment plan
• –A prescription if needed (no extra cost)
• –All communication via a secure, encrypted connection

No hidden costs, no subscriptions: you pay per consult.

You pay for your consult directly online. 247dermatologist is a private healthcare service and is not covered by the Dutch basic health insurance, and paying for a consult has no impact on your Dutch deductible.

Depending on your supplementary or international health coverage, you may be able to reclaim (part of) the cost. You always receive an invoice in the app, ready to submit to your insurer.

Please note: medication dispensed by a pharmacy in the Netherlands is in most cases (partly) covered by your health insurer, depending on your policy and remaining deductible. That reimbursement is handled between the pharmacy and your insurer.

With off-label use of medication, your insurer may not cover the cost, or only partly, in which case an (additional) payment can be required.

After a medical consult has been completed, including a diagnosis and/or treatment advice, a refund is in principle not possible. Once a BIG-registered dermatologist has provided medical advice and/or a prescription, the consult has been delivered.

Exceptions apply only when:

• –The service demonstrably could not be delivered due to a technical failure on the side of 247dermatologist
• –There is an administrative error attributable to 247dermatologist

Good to know: we are not responsible for the delivery, availability or processing of medication by external pharmacies.

Still not satisfied? Then we will look for a suitable solution, for example an additional free consult. Contact us via info@247dermatologist.com. The full refund policy is available at 247dermatologist.com/en/refund-policy.

Medication dispensed by a pharmacy in the Netherlands is usually (partly) covered by your health insurer, depending on your policy and remaining deductible. That reimbursement is handled between the pharmacy and your insurer.

Outside the Netherlands, you pay the pharmacy directly; whether you can reclaim the cost depends on your own insurer and country.

The consult at 247dermatologist itself is not covered by the Dutch basic health insurance, as it is private care.

If the dermatologist determines during the consult that medication is medically necessary, a prescription is issued.

How that works in practice:

• –The dermatologist makes a diagnosis based on your photos and medical questionnaire
• –If needed, the dermatologist issues a prescription (included in the consult price)
• –The prescription can be sent directly from the app to an (online) pharmacy, which can deliver the medication to your home. You can also choose to take the prescription to a pharmacy yourself
• –In the Netherlands, most medication is (partly) covered by health insurance, depending on your policy and deductible

Yes. Our dermatologists can prescribe vitamin A acid (tretinoin) when this is medically responsible.

Tretinoin is used for, among other things:

• –acne
• –clogged pores
• –pigmentation disorders
• –skin ageing

The dermatologist always assesses, based on your skin, complaints and medical history, whether this medication is suitable and safe for you. Medication is never prescribed automatically and always on medical grounds.

Yes, that is possible. Tretinoin is regularly used for skin ageing, for example to improve:

• –fine lines
• –skin texture
• –pigmentation spots

This use often falls under off-label application. That means the medication is medically approved, but is used for this indication outside its official registration.

With off-label use:

• –the dermatologist always assesses whether this is appropriate and safe for you
• –periodic medical re-assessment may be needed
• –insurance coverage may differ

The dermatologist discusses this with you carefully and draws up a suitable treatment advice.

No. Prescribing isotretinoin requires a physical consult. Isotretinoin is a powerful medication for severe acne and requires personal contact, appropriate counselling and monitoring (for example check-ups and lab tests where needed).

What we can do:

• –Assess whether isotretinoin may be a suitable treatment option
• –Advise on alternative treatments that are possible online
• –Support you with a targeted referral for a physical consult if indicated

If your prescription includes repeats, you can arrange a new dispensing via the same pharmacy where you previously submitted the prescription.

Repeat prescriptions are indicated by 'iter' on the prescription, for example:

• –1x iter = 1 repeat possible
• –2x iter = 2 repeats possible

No repeat (iter) on your prescription? Then a new consult is usually needed, so a doctor can assess whether repeating is medically responsible.

With (long-term) use of medication, periodic assessment by a doctor is important. This applies especially to medication used off-label, or where the treatment policy can change over time.

That is why we may ask for a (short) new consult with a repeat request: it is meant to re-assess safety, effect and side effects, and fits within professional and legal standards of care.

After the dermatologist sends the prescription, it usually takes 1 to 3 working days for a pharmacy to process it. The exact turnaround time depends on the pharmacy and the availability of the prescribed medication.

The pharmacy is a separate link within the Dutch healthcare system. This process works the same as for prescriptions issued by GPs or dermatologists in a physical practice.

The speed at which medication is delivered can vary and depends, among other things, on:

• –How busy the pharmacy is
• –The urgency of the medication
• –Any checks or orders the pharmacy needs to carry out

With an online pharmacy, you usually receive a confirmation as soon as the prescription has been processed, including information about the expected delivery.

Pharmacies can contact the prescribing doctor or our support team with questions. In practice it helps to have the prescription number, patient name and date of issue ready for the pharmacy.

If needed, we can provide additional clarification so the pharmacy can process the prescription correctly.

Yes. 247dermatologist can also be used during holidays and travel.

Practical:

• –Available 24/7, also from other time zones
• –No physical appointment needed
• –Works worldwide with an internet connection; the app is available in 172 countries in the App Store and Google Play
• –Prescriptions can be used within the EU (dispensing and conditions can differ per country)

Common holiday complaints: sunburn, insect bites, athlete's foot, blisters, skin rashes and allergic reactions.

Yes, within the EU. A prescription from our BIG-registered dermatologists is valid in every EU country under European rules. This is laid down in the EU directive on cross-border healthcare (Directive 2011/24/EU) and Implementing Directive 2012/52/EU, which determine that pharmacies accept prescriptions from another EU member state.

How to use it:

• –Hand in the prescription at any pharmacy within the EU
• –The pharmacist follows the rules of the country where you collect the medication; local limits may apply to quantity or dosage

Good to know:

• –The medication may have a different brand name abroad. The prescription states the active substance, so the pharmacist can identify the right product
• –Some medications are not approved or available in every country; ask the pharmacist for an equivalent alternative
• –Do you have a digital prescription? Bring a printed version. Cross-border e-prescriptions are not yet accepted everywhere

Outside the EU, prescriptions are often accepted in practice, but this depends on local legislation, pharmacy policy and the type of medication. We cannot guarantee this. If desired, we can send a verification or clarification email to the pharmacy, confirming that the prescription was issued by a BIG-registered Dutch dermatologist.

Yes. A BSN (Dutch citizen service number) is not needed to receive care via 247dermatologist. The app is available in 172 countries and our dermatologists also help expats and patients outside the Netherlands.

The BSN is only needed to have medication reimbursed in the Netherlands via a Dutch health insurer. Without a BSN you still receive a full assessment, treatment advice and, if needed, a prescription; you then pay for medication yourself at the pharmacy.

Yes. The medical quality of a consult is determined by the doctor and the guidelines, not by the location. All consults at 247dermatologist are carried out by BIG-registered dermatologists who also work in Dutch hospitals. They act according to the same professional standards, guidelines and legal obligations as in physical care.

In some respects, online care is organised even more strictly, because every assessment is fully recorded and traceable within fixed protocols.

Dermatology is a specialty in which visual assessment is central. In many cases, a careful and reliable advice can be given based on good photos and medical information. When a physical examination is needed to act in a medically responsible way, this is always explicitly indicated.

When a digital assessment is medically responsible, you receive a full diagnosis and treatment advice, equivalent to physical care. If there is insufficient certainty, this is communicated transparently and you receive targeted advice for further physical assessment.

Online dermatological care falls under the same laws and regulations as hospital care, including:

• –the Dutch BIG Act
• –the WGBO (Dutch Medical Treatment Contracts Act)
• –medical confidentiality
• –GDPR
• –professional and disciplinary oversight

Yes. 247dermatologist meets all requirements for medical data processing. Data is stored securely, used exclusively for providing care, and falls under the same privacy legislation and retention periods as in physical care.

Prescriptions are issued by BIG-registered Dutch doctors and are generally accepted in the Netherlands and within the EU. The pharmacy remains, as always, responsible for verification and dispensing.

No. Medication is only prescribed when it is medically necessary and responsible. Online care changes nothing about the professional considerations a doctor has to make.

Many skin problems, including more complex conditions, can be assessed well digitally. When physical care is needed, this is always indicated. Online care is used where it can be, physical care where it must be.

No. Online dermatology is an addition to the healthcare system. It makes specialist care more accessible and faster, while physical care remains available when medically necessary.

Most skin problems can be assessed well based on photos and medical questions. In some situations, however, a physical examination is needed (for example palpation), additional diagnostics (such as a biopsy) or a treatment that can only be carried out physically.

In those cases, we advise follow-up in physical care and can support you with a targeted referral.

Medication can cause side effects, its effectiveness can change, and the diagnosis or severity can shift over time.

That is why it is medically and legally important that a doctor periodically assesses whether continuing or repeating a treatment is responsible, especially with off-label use or medication with additional risks.

We strive for high-quality and accessible dermatological care. If you are nevertheless not satisfied, we offer a transparent and independent complaints procedure in three steps:

Step 1: Direct contact Email your complaint to info@247dermatologist.com. We confirm receipt within five working days and you receive a substantive response within fourteen days.

Step 2: Independent complaints officer Would you rather discuss the complaint with an independent party? Then you can turn to our independent and impartial complaints officer.

Step 3: Disputes committee If mediation does not provide a solution, you can submit the complaint to a recognised independent disputes committee to which 247dermatologist is affiliated.

Both mediation and submitting a complaint are free of charge. Your complaint is handled confidentially in accordance with the GDPR, with both sides being heard. The full complaints procedure is available at 247dermatologist.com/en/complaints.

Our dermatologists are among the best-trained medical specialists in the Netherlands.

Training and certification:

• –BIG-registered: recognised and monitored by the Dutch government
• –Medical specialist in dermatology: after the study of Medicine (basic doctor), a minimum 5-year full-time specialisation in dermatology follows, including extensive clinical training, examination and final certification
• –Member of the NVDV: the Dutch Society for Dermatology and Venereology, the official scientific professional association

Active in hospitals Working in both academic and general hospitals, which means they treat complex and varied skin problems daily.

Continuous training Mandatory annual training, scientific conferences and re-registration requirements to maintain the BIG registration.

Clinical experience Our dermatologists have more than 150 years of combined clinical experience, ensuring high-quality, reliable and safe care, also in a digital setting.

A medical specialist is a doctor who, after basic medical training, has completed a recognised and intensive further training programme and is fully dedicated to one field. Dermatologists specialise in all conditions of the skin, hair, nails and mucous membranes, including skin cancer and complex systemic conditions with skin manifestations.

Dutch dermatology The Netherlands is internationally known as one of the leaders in dermatological education, research and guideline development. Dutch dermatologists work according to strictly evidence-based guidelines and are among the best in the field worldwide.

Yes. Privacy and confidentiality are central at 247dermatologist.

Legal safeguards:

• –GDPR-compliant: compliance with European privacy standards
• –Medical record: covered by medical confidentiality
• –Legal retention period: 20 years in accordance with the WGBO
• –BIG-registered doctors: bound by professional codes and disciplinary law

Technical security:

• –Encrypted communication and storage
• –A personal secure environment per patient
• –Security according to current standards
• –Data storage within the EU

Your photos and data are of course never used for marketing, shared with third parties, sold or made public.

A BSN (Dutch citizen service number) is not required to receive care via 247dermatologist. The BSN is only needed to have medication reimbursed in the Netherlands via a Dutch health insurer.

If you do enter your BSN, it is used exclusively for medical and legal purposes:

• –correctly establishing your identity as a patient
• –linking your medical record in accordance with the WGBO
• –prescribing medication safely and responsibly and preventing mix-ups
• –enabling reimbursement of medication via the pharmacy and your health insurer

No BSN, for example as an expat or from abroad? Then you can simply start a consult. You receive a full assessment and, if needed, a prescription; you then pay for medication yourself at the pharmacy.

Your BSN is stored securely and never used for commercial purposes.

As a parent or caregiver, you can request a consult for minor children. You must be at least 18 years old yourself and be a parent or legal guardian.

Step by step:

• –Register yourself in the app
• –Tap 'Start consult' and select 'Consult for someone else'
• –Enter your child's details (name, date of birth, BSN if applicable, etc.)
• –Upload photos and describe the complaints
• –You as the parent receive all communication

Common childhood conditions: eczema, nappy rash, impetigo, molluscum, acne (teenagers) and rashes with an unknown cause.

From the age of 16 you can start a consult independently. This follows from the WGBO, which determines that young people from the age of 16 may make independent decisions about their medical treatment.

Are you younger than 16? Then a parent or caregiver starts the consult via the 'Consult for someone else' option in the app. This option also exists for anyone who wants to request a consult for someone else, for example a young child or family member.

Eczema in children is common and usually treatable.

General advice:

• –Limit water and soap (this can worsen eczema)
• –Bathing/showering: preferably short and not too often
• –Apply a rich, neutral cream regularly
• –Choose cotton clothing directly on the skin
• –Prevent overheating from dressing too warmly

For a professional assessment and, if needed, prescription medication, you can always start a consult.

Download the app for free via the App Store (iOS) or Google Play Store (Android). The app is available in 172 countries.

Minimum requirements:

• –iOS: 14.0 or higher
• –Android: 8.0 or higher
• –An internet connection
• –A camera for taking photos

You can also start a consult via the website.

For a good assessment, at least three photos are needed:

• –1 overview photo clearly showing the location on the body
• –1 close-up photo of the spot itself
• –1 extra close-up or photo from a different angle

Preferably use daylight, hold the camera steady and make sure the photo is sharp. You can upload a maximum of 10 photos per consult. More relevant photos can improve the advice.

We assess one skin problem per consult. This is important to get a complete, careful and medically sound picture and to draw up a suitable treatment plan.

If you have several different skin problems, we ask you to start separate consults for them. That way the dermatologist can assess each problem separately and with sufficient attention.

If the same skin problem occurs in several places (for example the same rash in different locations), you can indicate this within one consult and upload photos of all affected areas.

Check whether the app has access to your camera and photo library and whether your internet connection is stable.

Still not working? Contact support; we are happy to help so your consult can go ahead.

Yes. Hair loss is a common reason for a consult. We assess different types of hair loss, such as androgenetic alopecia, telogen effluvium and alopecia areata.

Depending on the findings, the dermatologist can discuss treatment options and refer you where needed.

Adult acne is common, especially in women. Possible causes include hormonal fluctuations, lifestyle factors, skincare, certain medication and genetic predisposition.

Yes. We regularly treat excessive sweating (hyperhidrosis). Based on your complaints, the dermatologist can advise on suitable treatment options and next steps.

In your consult, describe as concretely as possible which body parts are affected, how often you have complaints and what the impact is on your daily life.

247dermatologist offers B2B partnerships for companies, for example as an employee benefit.

Benefits for employers:

• –Less absenteeism through fast access to care
• –Cost-effective (fixed price or pay-per-use)
• –Higher employee satisfaction
• –Insight via anonymous statistics (no individual data)

Contact us via info@247dermatologist.com for more information.